NAILPRINTER.CA — X12.5 SUPPORT EVIDENCE CHECKLIST

Before contacting Customer Support, collect:

1. Order number and purchase date.
2. A clear serial-label photo. Share it only through the private support path.
3. A photo of the integrated screen and exact visible message.
4. Visible software or build information.
5. Network status without exposing the network password.
6. Cartridge label, first-use date and seating photo.
7. A photo or short video of the symptom.
8. A photo of the latest preflight output under neutral light.
9. The last successful result and every safe action already attempted.
10. Any heat, odour, liquid, unusual sound, visible damage or resistance.

Stop using the machine for heat, smoke, burning smell, liquid exposure, electrical damage, abnormal mechanical resistance or repeated unexpected movement. Do not open panels or use tools.

Customer Support: hello@nailprinter.ca | (506) 436-7731