NAILPRINTER.CA — V11 SUPPORT EVIDENCE CHECKLIST

Before contacting Customer Support, collect:

1. Order number and purchase date.
2. A clear serial-label photo. Share it only through the private support path.
3. Phone or tablet model and operating-system version.
4. Companion-app version and a screenshot of the exact message or screen.
5. Cartridge label, first-use date and seating photo.
6. A photo or short video of the symptom.
7. A photo of the latest test print under neutral light.
8. The last successful result and approximate time it occurred.
9. Every safe action already attempted, in order.
10. Any heat, odour, liquid, unusual sound, visible damage or resistance.

Stop using the machine for heat, smoke, burning smell, liquid exposure, electrical damage, abnormal mechanical resistance or repeated unexpected movement. Do not open panels or use tools.

Customer Support: hello@nailprinter.ca | (506) 436-7731